Terms of Service

Welcome to Gulf Arena

Thank you for shopping with Gulf Arena. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making any purchase. If you do not agree with these terms, please do not use our services.

1. General Information

1.1 About Us
Gulf Arena is an online marketplace based in the UAE, offering a wide range of products including electronics, kitchen items, home decor, toys, and more. Our mission is to deliver top-notch products and excellent customer service.

1.2 Updates to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on the website. Please review this page periodically for updates.

2. Use of Our Website

2.1 Eligibility
You must be at least 18 years old to make a purchase from Gulf Arena. By using our website, you confirm that you meet this age requirement.

2.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized access to your account.

2.3 Prohibited Activities
Users are prohibited from:

• Using our website for fraudulent or unlawful purposes.

• Interfering with or disrupting the website’s functionality.

• Uploading or transmitting viruses or malicious code.

3. Orders and Payment

3.1 Placing Orders
All orders are subject to availability and acceptance. We reserve the right to cancel orders for any reason, including but not limited to pricing errors or stock unavailability.

3.2 Pricing
All prices are listed in AED (United Arab Emirates Dirham) and include applicable taxes unless stated otherwise. Sale prices are valid only during the promotion period.

3.3 Payment Methods
We accept various payment methods, including Cash on Delivery (COD) for your convenience. Full payment must be made before the delivery of products.

4. Shipping and Delivery

4.1 Free Shipping
We offer free shipping within the UAE. Products are typically delivered within 2-3 working days.

4.2 Delivery Delays
While we strive to meet delivery timelines, unforeseen delays may occur. Gulf Arena is not liable for delays caused by third-party couriers or external circumstances.

5. Returns and Refunds

5.1 Return Policy
You can request a return or refund within 7 days of receiving your product. To be eligible for a return:

• The item must be unused and in its original packaging.

• Proof of purchase must be provided.

5.2 Refund Process
Refunds will be processed within 7-10 business days upon approval. Refunds will be issued to the original payment method or as store credit.

5.3 Non-Returnable Items
Certain items, such as perishable goods, personalized products, or hygiene-related items, are not eligible for returns.

6. Product Information

6.1 Accuracy of Information
We strive to ensure all product descriptions, images, and pricing details are accurate. However, we do not guarantee that all information is error-free. In case of discrepancies, please contact us.

6.2 Warranty
Products sold on Gulf Arena are 100% genuine. Warranty details, if applicable, will be mentioned in the product description.

7. Customer Support

Our customer support team is available 24/7 to assist you. You can contact us via:

• Email: [gulfarenastore.help@gmail.com]

8. Limitation of Liability

Gulf Arena will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claims shall not exceed the amount paid for the product.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved in UAE courts.

10. Contact Information

For questions or concerns about these Terms of Service, please contact us:

• Email: [gulfarenastore.help@gmail.com]

Thank you for choosing Gulf Arena. Happy shopping!